Shipping & Return Info

Shipping Policy

Delivery of the product(s) and relevant costs
The purchased product(s) is delivered during office hours (excluding Saturday and Sunday, and subject to any unforeseen circumstances) at the address communicated by the Client within 24-72 hours starting from when Argos Fragrances sends to the Client the Order Accepted by email. Purchased Products will be transported by the usual postal services who undertake to deliver the parcels within the following average times: 2 to 5 working days from dispatch for USA or France, up to 3 weeks depending on the country.

The order will be executed within a maximum period of thirty (30) days from the day following the day on which the Customer has transmitted his order, subject to the complete payment of the price.

Any delay in delivery must be reported as soon as possible to the following address: info@buyargos.com

The failed delivery of the purchased product(s) within the above-mentioned specified time does not entitle the Client to refuse the delivery and/or dismissing the contract of sale regarding the purchased product(s). If after 5 working days, (excluding Saturday and holidays and starting from when Argos Fragrances sends to the Client the Order Accepted by email), the purchased product(s) has not been delivered to the Client, please contact the Argos Fragrances customer care service by email at info@buyargos.com

Transportation is by express courier (hereafter, the “Courier”), which employs a tracking service for goods.

The Courier delivers the goods from Monday to Friday, during office hours. The recipient cannot require that the delivery be made at a specific date and time. If the recipient is absent, a delivery slip will be left at the recipient’s address, informing the rescheduled date of delivery.

The Courier will attempt the delivery twice and, in the case of the recipient being absent during the second delivery, before returning the goods to the supplier the Courier will contact the recipient by phone at the number (if noted) given in the Order.

The purchased product(s) can be delivered in the USA, France, and in all countries serviced by the Courier.

The transportation costs may vary in accordance with the country of delivery and the weight/volume of the goods. However, the Client is informed of the exact transportation cost (not including possible additional custom taxes) while completing the Order and also before confirming and sending it to Argos Fragrances.

Argos Fragrances cannot be held responsible for any delay or possible loss of the package between the shipper and the final delivery address.

By sending the Order, the Client agrees that the delivery of the purchased product(s) may be made in more than one delivery.  In case of a failed delivery of the purchased product(s) due to causes attributed to the Client (e.g. wrong address or telephone number in the Order, continuous absence of the recipient, refusing to accept the delivery even when not damaged and when containing the correct purchased product(s), etc.) the Client will be reimbursed only if the entire order is received intact and not damaged back to Argos Fragrances; however, such reimbursement does not include delivery and returning expenses, and/or possible custom charges relating to both the exporting and re-entry of the goods from and back into USA or France (whichever country your order was initially shipped from).

Customer is responsible for determining their own countries incoming parcel and customs release protocols. The customer is responsible for contacting and following up with their local customs and or tax offices to ensure all customs release requirements are met and any extra taxes, duties, tariffs or fees are paid if required.

If you do not reply as requested to your local customs, local DHL office or local post regarding your order and your order is confiscated, returned to the sender, or destroyed; then the customer is responsible for all charges for the product and shipping and duties, vat, tax costs. There will be no accepted refusal of any order or chargebacks from customers who have abandoned their order with local customs, post office, or DHL.

Once your order/package has arrived at your country/region, it is considered delivered from the shipper, and we (Argos International LLC) have met all our duties as the shipper.

Known International Country Restrictions List

During the delivery by the Courier, the Client is advised to check that: The number of products delivered is the same as that registered on the delivery docket and that the package and the packing materials (such as tape and metal clips) are intact, not damaged, or wet, and/or somehow otherwise altered.

In case of delay, breakage, or missing, the Customer must issue on the delivery slip full and accurate reserves. In any event, the Customer may only appeal against the carrier to which he must make his reservations. All reservations must be confirmed by registered letter to the carrier within three (3) days of receipt. Any such reservation must also be notified to the following address: info@buyargos.com.

Possible damages to the package and/or the product(s), as well as in the case where the type or number of delivered products do not coincide with the ones registered on the delivery docket, must be immediately noted in the appropriate space on the delivery docket. Subsequently, the Client must sign the docket and return it to the Courier. In the case of the acceptance of the package without reserve, Argos Fragrances assumes that the delivered package is intact and that the product(s) inside correspond (in type and quantity) to that which is registered on the delivery docket.

Possible damage to the products that are not immediately recognizable as such (or the number and/or type of product(s) do not correspond with those in the Order), this fact must be communicated to Argos Fragrances within 3 days starting from the delivery date. The communication must be sent by email to info@buyargos.com, and the email must specify the Order number, the originally purchased product, the product actually received, and, if possible, accompanied by a photograph of the received product.

NOTE: For international free shipping, we’ll choose DHL or FedEx based on your location for the best delivery experience (excludes USA).

Refund Policy

Shop with confidence.  Our Argos product satisfaction guarantee.  If you are not satisfied for any reason contact us for a refund. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Email us immediately at info@buyargos.com so we can determine if your product qualifies for a return, refund or exchange.

Please also list the reason for the return or exchange in detail.  If your product arrives and the outer packaging is damaged, then immediately notify the shipping company customer service and seek damages and refunds from the shipping carrier.  Argos International LLC is not responsible for damages due to shipping carrier or postal worker negligence, lost, misplaced or stolen packages, natural disasters or acts of nature.

Customer requesting a return or refund due to damaged or defective products must supply at least 2 photos of the damage or defective products along with a description of the damage or defect.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your product had cellophane, then it must be still wrapped around the fragrance. If your product had a sticker the sticker must still be affixed to the box and not peeling or torn or have signs of tampering. If your product was sealed in a bubble mailer envelope inside your delivered package and that self-adhesive bubble mailer has been opened or torn, then your product is not eligible for a return.

Additional non-returnable items:

Gift cards, Used Scent Diffusers, Used Candles, Sample Packs, Mini Sprays 50ml and under, Fragrance Oil Rollerball, Argos Luxury Display Box, Argos Crystal Oil Attar Bottle.

A scent diffuser is deemed used once a perfume or fragrance oil has been put inside the machine and turned on.  A candle is considered used once its box is opened (even before it is lit)

To complete your return, we require a receipt or proof of purchase or an order confirmation number.

Please do not send your purchase back to the manufacturer without contacting us first at; info@buyargos.com

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  Sale items are not eligible for a refund and will not be issued a refund.  If you purchased your Argos product as part of an online sale, promotion or entered a discount code when you completed your order in store or online your product is not eligible for a refund.

If you purchased your product from anywhere other than www.BuyArgos.com or www.ArgosFragrances.co.uk your product will not be eligible for a refund by Argos International LLC and you must contact the retailer that you purchased your product from and do not message Argos International LLC for customer service on Argos products purchased from retailers.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved your refund will be assessed a restocking fee of 15%.

If your return or exchange request is accepted and you are given a return label by email you must print the label out and send the product or products back to Argos International LLC using the return label within 7 business days or the return is void and you are no longer eligible for a refund or replacement.  You must carefully wrap and package the product or products to prevent damage.  If we do not receive the product or products we cannot refund or exchange your order.

If you are approved, then your refund or exchange will be processed, you will be notified of the terms for any exchange and for a refund a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For international orders placed outside of the USA if your refund is approved you may be given a full refund or an exchange based on the seller's descresion.

Once you have been notified that your refund has been approved please allow up to 21 days for your return to processed and funds to return to your account.

Gift Card Purchase & Redemption

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will interact with Argos International LLE concerning your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

COVID-19 Shipping Policy

Due to the current global pandemic situation it is very much expected that your delivery may be delayed for international orders. Due to staff shortages, less cargo planes and local government quarantine of post, and internal mail/postal policies your package may or may not be scanned and tracked properly.  This will affect shipping times as well as guaranteed shipping. Most shipping carriers are no longer providing guaranteed delivery times, signed delivery to customers. Please keep in mind our various shipping partners around the world are doing the best to keep up with the influx of post, keeping their workers safe and ultimately you and your family safe. Please allow for extra time for your packages to arrive.  Please see more details on your selected shipping method below.

USPS: https://about.usps.com/newsroom/service-alerts/

DHL: https://www.dhl.com/covid_19.html

Selected Shipping Methods

Free Shipping & Standard Shipping

If this method is selected by customer at checkout their order will be shipped out with either USPS 1st Class Post or USPS Priority Mail.  Argos International will make the determination at our discretion based on the contents ordered and the necessary package size, weight and cost.

Customers will be provided with a limited tracking number.  Electronic USPS Delivery Confirmation® International (E-USPS DELCON INTL®) Please click the link for full tracking description.  Available to select countries only.

https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International

This service provides tracking information which includes the date and time an article was delivered or, if delivery was attempted but not completed, the date and time of the delivery attempt. You can then check the delivery status of an item by going to USPS.com® and clicking on the “Track Package” feature.

https://www.usps.com/manage/

This tracking number will generally provide excellent tracking withing the USA and allow for limited tracking outside of the USA. This greatly depends on the destination countries scanning and tracking policies for incoming international post. 

Shipping times for USPS vary greatly by country and usually take between 1 and 3+ weeks for delivery.  It is strongly suggested that you contact your counties local post to determine if your package is awaiting delivery to you. This will potentially save you many extra days of waiting as they will have been alerted that you are looking for your package. Please contact us at info@buyargos.com with your order confirmation number and your full name and shipping address and we can help assist you.

DHL Shipping

DHL Parcel International Standard provides shipping of parcels to over 220 countries. Business customers benefit from simplified postal customs clearance, reliable transit times with end-to-end tracking to key destinations using our global postal network and our international shipping expertise. This method has been proven to be reliable.  International shipping times range from 3 to 10 business days with the average time 5 business days.

This service provides tracking information which includes the date and time an article was delivered or, if delivery was attempted but not completed, the date and time of the delivery attempt. You can then check the delivery status of an item by going to dhl.com and clicking on the “Track Package” feature.

https://www.dhl.com/us-en/home/tracking/tracking-ecommerce.html

We do suggest that if you feel your package has been delayed or if you received a message about an attempted delivery that you contact DHL 1^st and directly before reaching out to Argos International.

This service can be quite costly and Argos International has taken some of that financial burden from you by paying a large portion of your shipping costs.  If for any reason you need to return your product and return ship internationally you will need to contact us first at info@buyargos.com  You will need to provide your Name, order number and reason for return before shipping the product back to us.  We may determine that return shipping is not necessary.  Please understand that Argos International will not pay for return shipping in all instances and will make that determination only after you have contacted us in regarding your order.

Freight Forwarding Shipping Method

If you are shipping via a freight forwarding service or company and your package is removed from its original packaging or reshipped to a different address other than the original ship to address that was entered at the time of your purchase then you are no longer eligible for our free tracking service and your order is non-returnable and non-refundable. Argos Fragrances cannot be held responsible for any delay in delivery, possible loss of the package or damaged packages between the shipper and the final delivery address.

International Shipping Customs Clearance & Paying Customs Duties

International Orders & Shipping – All international orders are shipped DAP (Delivered At Place). We ship to the exact address that you entered at the time of your order. The seller is required to clear the goods for export and the customer (importer) is responsible for effecting customs clearance, and paying any customs duties.

Lost, Misplaced, Product Shipped To The Wrong Address, Refusal Of Delivery or Stolen Packages

Argos International LLC is not responsible for Lost, Misplaced, Stolen products or Orders shipped to the wrong address. Please double check your billing and ship to address before you complete your order. We are covered by our credit card processing company for any order that ships to an address that is entered at the time of checkout. After you place your order we will ship your order to the exact address you enter at the time you complete and pay for your order. Please double check your billing and ship to information before you submit and complete your order. If you refuse your order upon delivery for any reason other than the product arrived damaged, then you will not be issued a refund. You will be fully responsible for the full price of the order, including all shipping, duties, and taxes. If the product arrives damaged, you must take photos for proof and evidence of damage and refuse items as damaged with the delivery company at the time of delivery. There are no exceptions.

Back Ordered Or Pre-Ordered

If one or more of your purchased items display as back order then you will be notified as soon as the item becomes available again. You’re product will ship out before the item becomes available to new customers to insure you will receive your product first. If at any time you wish to have a full refund for the product you purchased that is on back order you will receive it with no questions asked as we do not deposit your back ordered product purchase until the item ships out to you. If there are multiple products on your order and those items are shipped to you then you will not be refunded shipping costs, however, you will not be charged shipping on your back order item. It will ship out to you via the same postage you selected at the time of your original order at no extra charge to you. If you would like to upgrade your shipping method to a faster more costly method then that is OK as well. Simply respond promptly to the email you receive stating that your product is back in stock and will ship out within 24 hours. If we do not receive a prompt reply your product will ship out using the same method that was selected when you placed the original order. For international orders with multiple items purchased we reserve the right to hold the order in its entirety until all your ordered items are available to ship out to you at the same time and this is for shipping reliability to reduce shipping costs.