Refund policy
Shop with confidence. Our Argos product satisfaction guarantee. If you are not satisfied for any reason contact us for a refund. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Email us immediately at info@buyargos.com so we can determine if your product qualifies for a return, refund or exchange.
Please also list the reason for the return or exchange in detail. If your product arrives and the outer packaging is damaged, then immediately notify the shipping company customer service and seek damages and refunds from the shipping carrier. Argos International LLC is not responsible for damages due to shipping carrier or postal worker negligence, lost, misplaced or stolen packages, natural disasters or acts of nature.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your product had cellophane, then it must be still wrapped around the fragrance. If your product had a sticker the sticker must still be affixed to the box and not peeling or torn or have signs of tampering. If your product was sealed in a bubble mailer envelope inside your delivered package and that self-adhesive bubble mailer has been opened or torn, then your product is not eligible for a return.
Additional non-returnable items:
Gift cards, Used Scent Diffusers, Used Candles, Sample Packs, Mini Sprays 50ml and under, Fragrance Oil Rollerball.
A scent diffuser is deemed used once a perfume or fragrance oil has been put inside the machine and turned on. A candle is considered used once its box is opened (even before it is lit)
To complete your return, we require a receipt or proof of purchase or an order confirmation number.
Please do not send your purchase back to the manufacturer without contacting us first at; info@buyargos.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items are not eligible for a refund and will not be issued a refund. If you purchased your Argos product as part of an online sale, promotion or entered a discount code when you completed your order in store or online your product is not eligible for a refund.
If your purchased your product from anywhere other than www.BuyArgos.com or www.ArgosFragrances.co.uk your product will not be eligible for a refund by Argos International LLC and you must contact the retailer that you purchased your product from and do not message Argos International LLC for customer service on Argos products purchased from retailers.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved your refund will be assessed a restocking fee of 15%.
If you are approved, then your refund or exchange will be processed, you will be notified of the terms for any exchange and for a refund a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once you have been notified that your refund has been approved please allow up to 21 days for your return to processed and funds to return to your account.
Gift Card Purchase & Redemption
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will interact with Argos International LLE concerning your return.