Delivery of the product(s) and relevant costs
The purchased product(s) is delivered during office hours (excluding Saturday and Sunday, and subject to any unforeseen circumstances) at the address communicated by the Client within 24-72 hours starting from when Argos Fragrances sends to the Client the Order Accepted by email.
Purchased Products will be transported by the usual postal services who undertake to deliver the parcels within the following average times: 2 to 5 working days from dispatch for France, up to 3 weeks depending on the country.
The order will be executed within a maximum period of thirty (30) days from the day following the day on which the Customer has transmitted his order, subject to the complete payment of the price.
Any delay in delivery must be reported as soon as possible to the following address: firstname.lastname@example.org
The failed delivery of the purchased product(s) within the above mentioned specified time does not entitle the Client refusing the delivery and/or dismissing the contract of sale regarding the purchased product(s). If after 5 working days, (excluding Saturday and holidays and starting from when Argos Fragrances sends to the Client the Order Accepted by email), the purchased product(s) has not been delivered to the Client, please contact the Argos Fragrances customer care service by email at: email@example.com
Transportation is by express courier (hereafter, the “Courier”), which employs a tracking service for goods.
The Courier delivers the goods from Monday to Friday, during office hours. The recipient cannot require that the delivery be made at a specific date and time. If the recipient is absent, a delivery slip will be left at the recipient’s address, informing the rescheduled date of delivery.
The Courier will attempt the delivery twice and, in the case of the recipient being absence during the second delivery, before returning the goods to the supplier the Courier will contact the recipient by phone at the number (if noted) given in the Order.
The purchased product(s) can be delivered in France and in all countries serviced by the Courier.
The transportation costs may vary in accordance with the country of delivery and the weight/volume of the goods. However, the Client is informed of the exact transportation cost (including possible additional custom taxes) while completing the Order and also before confirming and sending it to Argos Fragrances.
Argos Fragrances cannot be held responsible for any delay or possible loss of the package between the shipper and the final delivery address.
By sending the Order, the Client agrees that the delivery of the purchased product(s) may be made in more than one delivery. In case of a failed delivery of the purchased product(s) due to causes attributed to the Client (e.g. wrong address or telephone number in the Order, continuous absence of the recipient, refusing to accept the delivery even when not damaged and when containing the correct purchased product(s), etc.) the Client will be reimbursed only if the entire order is received intact and not damaged back to Argos Fragrances; however, such reimbursement does not include delivery and returning expenses, and/or possible custom charges relating to both the exporting and re-entry of the goods from and back into France.
During the delivery by the Courier, the Client is advised to check that: The number of products delivered is the same as that registered on the delivery docket and that the package and the packing materials (such as tape and metal clips) are intact, not damaged, or wet, and/or somehow otherwise altered.
In case of delay, breakage or missing, the Customer must issue on the delivery slip full and accurate reserves. In any event, the Customer may only appeal against the carrier to which he must make his reservations. All reservations must be confirmed by registered letter to the carrier within three (3) days of receipt. Any such reservation must also be notified to the following address: firstname.lastname@example.org.
Possible damages to the package and/or the product(s), as well as in the case where type or number of delivered products do not coincide with the ones registered on the delivery docket, must be immediately noted in the appropriate space on the delivery docket. Subsequently, the Client must sign the docket and return it to the Courier. In the case of the acceptance of the package without reserve, Argos Fragrances assumes that the delivered package is intact and that the product(s) inside correspond (in type and quantity) to that which is registered on the delivery docket.
Possible damage to the products that are not immediately recognizable as such (or the number and/or type of product(s) do not correspond with those in the Order), this fact must be communicated to Argos Fragrances within 3 days starting from the delivery date. The communication must be sent by email to: email@example.com, and the email must specify the Order number, the original purchased product, the product actually received and, if possible, accompanied by a photograph of the received product.